THE AUTOMATED CONCIERGE SYSTEM

THE PERSONAL TOUCH

A new hotel experience for guests. Be the perfect host.

This innovative system utilizes Selective Interactive Videos (SIV) to create a human-like interface, known as the Automated Concierge System (ACS), that enhances guest experience while generating new revenue streams for hotels.

Problem: Traditional hotel concierge services are disappearing, leaving a gap in guest support and missed opportunities for hotels to maximize revenue.

Solution:The ACS bridges this gap by providing 24/7 guest support, improving customer relationship management (CRM), and driving revenue through:

• Enhanced Guest Experience: Personalized recommendations and information on hotel services and amenities.
• Increased Revenue: Increased awareness of hotel offerings and promotions leads to higher spending within the hotel.
• Third-Party Revenue Opportunities: Streamlined integration with local businesses like tours, restaurants, and taxis allows hotels to earn commission on guest bookings.

BENEFITS FOR HOTELS AND CUSTOMERS

A win win feels great. Increased revenue and happy customers

The ACS benefits for hotels are that it can improve Customer Relationship Management, it enables new income streams, it can grow GopPar and RevPar and it can open opportunities for generating third party revenue.

Technology and Features:

• SIV Technology: Two-way communication through interactive videos provides a natural and engaging user interface.
• Multi-Lingual Support: Guests access information and interact in their preferred language.
• Accessibility Features: Sign-language video, text-to-voice, subtitles, and zoom capabilities ensure inclusivity.
• Multi-Stage Support: From pre-booking to post-stay, the ACS guides and assists guests at every touchpoint.
• Seamless Integration: Connects with hotel systems and external services for a unified experience.

DESIGNING YOUR AUTOMATED CONCIERGE SYSTEM

The right face or faces to talk with all your customers. It's important to get it right.

Designing the right ACS is a collaboration with the hotel manager who knows their business, products, services, operations, and customers. They know what they want to offer at each stage to their customers and it is this that must be communicated and embedded in the ACS. Our ACS design process therefore puts client scoping and design as key stages. The result is with this at the forefront every ACS installed comes with a satisfaction guarantee. The right people for the job. It makes a difference.

A NEW FUTURE FOR HOTELS

Hotels - centers of creativity. More than comfy beds.

Installing an ACS is just the starting point as it's through operation that the benefits are derived. We see a future where satisfied customers will demand continually improvement to the system, which will lead hotels into expanding an ACS and developing new innovative applications. We see a future where an ACS could allow hotels to become centers of artistic and technological creativity.