THE AUTOMATED CONCIERGE SYSTEM

THE PERSONAL TOUCH

A new hotel experience for guests. Be the perfect host.

Video is recognised as the best form of human communication when a face to face encounter is not possible. Interactive video is a major improvement to ordinary video in that it enables a two-way conversation. The video can now react and therefore provide a better form of user interface. This means hotels can not only extend a warm greeting they can be the perfect host, on hand 24 hours day, ready to serve the needs of their guests.

A more inclusive interface able to utilise projectorgrams, remote interactive public videos, display screens, mobile devices, sign-language videos, text-to voice, subtitles and zoom facilities plus switch between different languages and/or faces for better customer support.

BENEFITS FOR HOTELS AND CUSTOMERS

A win win feels great. Increased revenue and happy customers

The ACS benefits for hotels are that it can improve Customer Relationship Management, it enables new income streams, it can grow GopPar and RevPar and it can open opportunities for generating third party revenue. For customers, the benefits are numerous but the main one is an ACS gives customers the human touch. This is a key advantage over hotels that utilise processes and systems that can seem mechanical and leave the customer cold and distant.

DESIGNING YOUR AUTOMATED CONCIERGE SYSTEM

The right face or faces to talk with all your customers. It's important to get it right.

Designing the right ACS is a collaboration with the hotel manager who knows their business, products, services, operations, and customers. They know what they want to offer at each stage to their customers and it is this that must be communicated and embedded in the ACS. Our ACS design process therefore puts client scoping and design as key stages. The result is with this at the forefront every ACS installed comes with a satisfaction guarantee. The right people for the job. It makes a difference.

A NEW FUTURE FOR HOTELS

Hotels - centers of creativity. More than comfy beds.

Installing an ACS is just the starting point as it's through operation that the benefits are derived. We see a future where satisfied customers will demand continually improvement to the system, which will lead hotels into expanding an ACS and developing new innovative applications. We see a future where an ACS could allow hotels to become centers of artistic and technological creativity.